Job Role Summary :

Microsoft Dynamics 365 (CRM) Developer must have at least two end-to-end implementations in Dynamics 365 CRM.

The Microsoft Dynamics 365 Developer will be responsible for analyzing, designing, building, and testing the solutions.

The Developer will be considered a product expert responsible for providing support in CRM issue escalation and resolution.

This role is typically focused on customizing CRM, Power Apps, Power Pages and integrations with other systems.

Roles & Responsibilities :

- The CRM Developer will be responsible for customization, develop power apps (Canvas-Model Driven) and power pages portals as well as designing and implementing integration solutions, ensuring seamless flow of data between different systems.

- Work closely with product owners to understand the business processes and tailor the CRM system to meet specific requirements.

- Ensure technical issues are resolved in a cost-effective, efficient, and timely manner.

- Prepare technical documentation on work items which consists of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.

- Provide ongoing support and maintenance for Dynamics CRM and Power Platform solutions.

- Stay up to date with new features and functionalities in Dynamics CRM and Power Platform.

Experience Required :

- Minimum of 4- 6 years of Experience in the implementation of a Dynamics 365 CRM project.

- Minimum 2 end-to-end implementation experience.

- The candidate should have a deep knowledge of Dynamics 365 CRM.

- Experience in implementing online (cloud) CRM solutions.

- A minimum of one end-to-end implementation is a must.

- Proven experience in implementing CRM Sales, Customer Service etc. modules.

- Must have hands-on experience in Plugins, Custom workflow activities, Javascript, Webhooks, Power automate flow, Azure functions, web apps, and Azure service bus.

Core Skills :

- Microsoft Dynamics 365 (cloud) Customizations, Integrations with third party systems, Plugins, Webhooks, PowerApps, PowerApps Portals, Power Automate, Power BI, Dataverse, C#, SQL, Azure Functions and .Net.

- Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, PowerApps.

- Adhere to the software development standards.

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.