Description :

Role Overview :

We are hiring an experienced Microsoft Dynamics CRM Consultant to design, configure, and support Dynamics 365 CRM solutions. The consultant will work closely with business stakeholders and technical teams to deliver scalable CRM implementations, enhancements, and integrations.

This role requires strong functional expertise, hands-on configuration skills, and the ability to translate business needs into effective Dynamics CRM solutions.

Key Responsibilities :

Dynamics CRM Functional Consulting

- Act as a Dynamics 365 CRM Functional Consultant across implementations and support projects

- Gather, analyze, and document business requirements

- Design end-to-end CRM solutions aligned with business processes

- Configure entities, fields, forms, views, dashboards, and workflows

Customization & Configuration :

- Configure business rules, workflows, Power Automate flows, and security roles

- Customize Dynamics CRM modules such as :

- Sales

- Customer Service

- Marketing (preferred)

- Field Service (nice to have)

- Support data migration, validation, and cleansing activities

Integrations & Reporting :

- Work with technical teams on integrations with third-party applications

- Support integration using Power Platform, APIs, or middleware tools

- Create and maintain CRM reports and dashboards using Dynamics CRM and Power BI

Implementation & Support :

- Participate in full lifecycle CRM implementations (requirement gathering to go-live)

- Support UAT, deployment, and post-production issues

- Provide end-user training and documentation

Stakeholder Management :

- Conduct functional workshops and demos

- Act as the primary point of contact for CRM-related functional discussions

- Collaborate with developers, QA, and project managers

Mandatory Skills & Experience :

- 6+ years of experience in Microsoft Dynamics CRM / Dynamics 365

- Strong functional knowledge of Dynamics 365 Sales and Customer Service modules

- Hands-on experience with CRM configuration and customization

- Experience in requirement gathering, solution design, and UAT

- Understanding of CRM data model and security framework

Technical & Functional Skills :

- Microsoft Dynamics 365 CRM

- Power Platform (Power Automate, Power Apps preferred)

- Business Rules, Workflows, Plugins (functional understanding)

- Data Migration & Integration (SSIS / APIs functional exposure)

- Reporting & Dashboards

- Power BI (nice to have)

Nice to Have :

- Experience with Dynamics 365 Marketing or Field Service

- Microsoft Dynamics certifications

- Experience working in remote delivery models

- Exposure to Agile / Scrum methodologies

Soft Skills :

- Excellent communication and stakeholder management skills

- Strong analytical and problem-solving abilities

- Ability to work independently in a remote setup

- Documentation and presentation skills

Educational Qualification :

- Bachelors degree in Engineering, Computer Science, or equivalent

Why Join Us :

- Fully Remote role

- Opportunity to work on enterprise CRM projects

- Collaborative and growth-focused work environment

- Exposure to latest Microsoft Dynamics 365 & Power Platform technologies