- Implement and configure Microsoft Dynamics 365 applications (Sales, Customer Service, Field Service, Marketing, Finance, Operations, etc.) based on business requirements.

- Analyze and gather business requirements and translate them into system functionality.

- Customize D365 to meet the specific needs of the organization, including workflow, forms, views, dashboards,

and reports.

- Provide technical support, troubleshoot issues, and provide timely resolutions to user queries.

- Perform system integrations with other enterprise applications.

- Develop and manage data migration processes for moving data into D365 from legacy systems.

- Assist in user training and create user manuals to ensure effective use of D365 solutions.

- Perform system upgrades, patches, and general system maintenance. Maintain system performance and apply best practices to ensure optimal performance of D365.

- Collaborate with stakeholders to design, test, and deploy enhancements to the system.

- Continuously evaluate new features in D365 and suggest improvements or upgrades.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- Proven experience with Microsoft Dynamics 365 (Sales, Customer Service.).

- Strong understanding of business processes in areas such as CRM and Operations.

- Experience in customizing and configuring Dynamics 365 applications (e.g., workflows, forms, custom entities).

- Proficiency with Power Platform (PowerApps, Power Automate, Power BI). Experience in integrating Dynamics 365 with third-party applications and systems.

- Strong knowledge of SQL, SSRS, and Power BI for reporting and data analysis.

- Experience with Dynamics 365 online and on-premise versions.

- Solid understanding of Microsoft Azure and cloud-based solutions.

- Excellent troubleshooting, debugging, and problem-solving skills.

- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.

- Ability to work independently as well as in a team environment.

Preferred Skills :

- Microsoft Dynamics certifications (e.g., Microsoft Certified : Dynamics 365 Fundamentals, Dynamics 365 Finance and Operations).

- Experience with Microsoft PowerApps and Power Automate for building custom solutions.

- Knowledge of Agile/Scrum methodologies.

- Experience with DevOps practices in D365.