- Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres.

Migration Services :

- Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive.

Exchange Online and Email Security :

- Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection.

Identity and Access Management :

- Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing.

Endpoint Management :

- Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business.

Information Protection and Compliance :

- Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing.

Microsoft Security :

- Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response.

Microsoft Teams :

- Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required.

L2 Support and Incident Management :

- Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics.

Technical Documentation :

- Prepare design documents, migration plans, operational runbooks, and project handover documentation.

Knowledge Transfer :

- Conduct end-user training and administrator knowledge-transfer sessions.

Required Skills and Qualifications :

- 3 - 5 years of hands-on experience with Microsoft 365 technologies.

- At least 2 years of experience in customer-facing consulting or managed services.

- Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects.

- Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online.

- Good understanding of on-premises Active Directory, Exchange Server, and DNS.

- Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.

- Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools.

- Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools.

- Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams.

Certifications :

Mandatory :

- Microsoft 365 Certified: Administrator Expert (MS-102).

Preferred :

- Microsoft 365 Certified : Endpoint Administrator Associate (MD-102).

- Microsoft Certified : Identity and Access Administrator Associate (SC-300).

- Microsoft Certified : Information Security Administrator Associate (SC-401).

- Microsoft 365 Certified : Teams Administrator Associate (MS-700).

Good to Have :

- Experience with Microsoft 365 Copilot readiness assessments and rollout.

- Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps.

- Experience supporting UAE government or semi-government customers.

- Arabic language proficiency.

Candidate Requirements :

- Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.

- Available to join immediately or within 15 days.

- A valid UAE driving licence is preferred for customer site visits.

- Willing to work at customer premises and support occasional after-hours change windows.