We are looking for a seasoned Microsoft 365 Collaboration & AI Service Lead to own and drive enterprise-wide collaboration platforms and AI enablement. This role requires end-to-end ownership across strategy, roadmap, governance, and operations, ensuring scalable, secure, and high-performing digital workplace services.

Key Responsibilities :

- Own and manage enterprise collaboration platforms including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and AI capabilities within the ecosystem

- Define service strategy, roadmap, and operating model aligned with business priorities and workforce needs

- Take ownership of platform decisions, prioritization, and change management

- Balance user experience, security and compliance, and cost efficiency

- Drive AI adoption and readiness across collaboration platforms

- Ensure safe and responsible AI deployment in collaboration with Identity, Security, Legal, and Data Governance teams

- Define foundational requirements including content hygiene, permission models, information architecture, and governance alignment

- Lead enablement through training programs, adoption strategies, and usage frameworks

- Own reliability, performance, and overall service health

- Define and track KPIs, SLAs, user experience metrics, and adoption trends

- Collaborate with support and operations teams for incident, problem, and change management

- Lead root cause analysis for major issues and implement preventive and corrective actions

- Define configuration standards and governance frameworks for collaboration services

- Ensure consistency across tenants, regions, and workloads

- Align configurations with enterprise architecture, security policies, and Zero Trust principles

- Ensure standards are documented, easy to consume, and enforced through tools and policies

Ideal Candidate Profile :

Mandatory Experience :

- 10+ years of total experience with at least 5+ years as a Microsoft Engineer working on M365 collaboration services in enterprise environments

- Deep hands-on experience with Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive including integrations and dependencies

- Proven experience in end-to-end service ownership covering strategy, roadmap, operations, and platform decisions

- Basic understanding of AI and experience enabling or operating AI-powered productivity tools including data access models, permissions, information architecture, and content hygiene

- Strong IT Service Management experience covering incident, problem, and change management along with SLA, KPI, and operational metrics tracking

- Experience defining configuration standards, governance, and guardrails aligned with enterprise architecture, security policies, and Zero Trust principles

- Working knowledge of compliance, data retention, eDiscovery, and privacy requirements

Mandatory Skills :

- Strong stakeholder management and collaboration skills to work across IT, Security, HR, Legal, and business teams as a single point of accountability

Preferred Skills :

- Microsoft certifications in M365, Teams, Security, or Modern Workplace

- Experience supporting global or multi-region environments

- Familiarity with tools such as Confluence, Jira, or equivalent

Why Join Us?

- Opportunity to lead enterprise-scale M365 and AI transformation

- High ownership role with direct impact on digital workplace strategy

- Work in a modern, cloud-first environment with cross-functional global teams