Mettler Toledo - Software Service Engineer

About Mettler Toledo :

METTLER TOLEDO is a global leader in precision instruments and services, known for innovation and quality across laboratory, process analytics, industrial, product inspection, and retail applications. Our sales and service network is one of the most extensive in the industry, with products sold in over 140 countries and a direct presence in approximately 40 countries.

Role Overview :

Key Responsibilities :

- Install, configure, and maintain software applications, firmware, and digital systems associated with Mettler Toledo products.

- Execute software validation, testing, and updates following Good Documentation Practices (GDP).

- Provide technical solutions to customers, including software optimization, system integration, and updates/upgrades.

- Generate leads for software services, subscriptions, and product upgrades based on customer requirements.

- Build and maintain strong customer relationships, serving as the primary technical software contact for clients.

- Achieve key performance indicators (KPIs) including response time, software uptime, service revenue, and customer satisfaction.

- Maintain accurate documentation of software installations, updates, service calls, and support tickets.

Required Technical Skills & Qualifications :

- 35 years of experience in software support, implementation, or technical service roles in industrial/enterprise systems.

- Hands-on experience with software installation, configuration, troubleshooting, and system integration.

- Knowledge of database management, firmware updates, and industrial software applications is a plus.

- Understanding of software validation, operational qualification, and Good Documentation Practices (GDP).

- Proficiency in diagnostic tools, remote support tools, and ticketing systems.

- Strong problem-solving skills with a proactive and customer-focused approach.

- Excellent verbal and written communication in English; proficiency in regional languages is a plus.