METRO AG - SAP HCM Functional Consultant

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a 31.5 Billion international wholesaler with operations in 32 countries through 625 stores & a team of 85,000 people globally.

Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), D- sseldorf (Germany) and Szczecin (Poland). We provide Finance, HR, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day.

We are setting tomorrows standards for customer focus, digital solutions, and sustainable business models.

For over 12 years, we have been providing services and solutions from our two locations in Pune and Szczecin.

This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion.

We believe that we can add value, drive efficiency, and satisfy our customers.

Headquarters : Pune, Maharashtra, India.

Job Description :

Key Responsibilities :

- Ensure daily monitoring of quality KPIs to avoid any slippage or SLA breaches.

- Provide expert technical solution for any requirement or issue.

- Ensure updated documentation for primary solutions.

- Mentor back-ups / freshers in primary support module.

- Learn 1 or more HRIT solutions and act as back-up whenever required.

- Provide standby or back-up support whenever required.

- Should be ok to work in CE shift timings whenever required.

Qualifications :

Required Functional Skills :

- Should have expert experience in any one of the modules of Portal, HR Authorization, SAP ILM and Travel.

- HR ABAP coding or debugging skill is a plus.

- Previous experience using JIRA / Confluence tool is a plus.

Qualifications :

- Good communication skills to communicate with customers, team members.

- Good analytical and problem-solving skills.