At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.

Youll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life :

Provide support, drive and execute together with Countries and DST regional team PCS technology deployments within EurAsia to support CRM therapies in alignment with EurAsia OU strategic goals, including training of local country champions, providing as needed and coordinating 2nd tier support for PCS tools, analyzing, analyzing and monitor performance in line with PCS KPIs.

Drive continued stakeholder engagement to ensure optimal use and integration of PCS technology (Hardware, Software, Connectivity, and integration into EHR workflow), solutions and services.

Key Responsibilities :

Deployment :

- Provide support, drive and execute together with Countries and DST regional team PCS technology (product /app) deployments and adoption.

- Create in alignment with regional PCS strategy, manage and execute regional deployment plans in coordination with regional DST and country commercial teams.

- Drive the IT, Data management and privacy aspects of the Tablet deployment and management process.

- Help DST team and commercial teams to define account workflows to enable the smooth transition and adoption of tablets and other PCS services and solutions.

- Test and validate new systems and upgrades.

Support & Training :

- Provide post deployment technical support to country champions and regional DST team.

- Providing as needed and coordinating 2nd tier support for PCS.

- Provide expert knowledge for GDPR, data privacy, and data security topics across the PCS portfolio.

- Provide training of local country champions / distributors .

- Document systems, processes, and procedures.

Support Legacy Programmers :

Maintenance & Optimization :

- Manage, facilitate, and monitor tablet management process including tablet end of lease / end of live process across the region.

- Analyzing and monitor performance and adoption in line with PCS KPIs and troubleshoot issues.

- Maintain data integrity for the regional programmer pool.

- Recommend improvements and upgrades.

Collaboration & Communication :

- Close collaboration with EurAsia PCS Strategic Marketing Lead to ensure development and execution in line with strategic priorities and goals.

- Work with regional and global teams including Regional EMEA TS to resolve technical problems, WE PMTC team for best practice and experience sharing, Global IT / PCS team, DST team and commercial partners.

- Communicate technical concepts to non-technical audiences.

Skills :

- Strong analytical and problem-solving abilities.

- Project management in cross functional environment.

- Excellent communication, presentation, and interpersonal skills.

- Proficiency in relevant IT technology, knowledge of mobile and tablet technology is a must.

- Knowledge of data security, compliance, and IT / Technical best practices.

- Ability to work independently and in agile teams.

Requirements :

- At least 1-3 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience working within a healthcare environment.

- Good common understanding of IT Infrastructure, Security and Data Privacy requirements in a regulated environment.

- Training experience of non-technical & technical users.

- Bachelors degree or similar education.

Nice to have : Experience using CRM-systems and Service Support platforms.

Physical Job Requirements :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.