MediaMint - Implementation Engineer

About the job :

The Onboarding Specialist is a critical role responsible for ensuring the seamless onboarding and successful launch of clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. The successful candidate will work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.

Responsibilities :

Platform & Technical Expertise :

- Provide actionable feedback to the Product Management team regarding feature improvements and product enhancements.

- Create additional client-facing resources such as training videos and webinars; contribute to internal cross-training initiatives.

Client Onboarding :

- Conduct tailored training sessions for client user groups using established onboarding methodologies.

- Handle configuration and troubleshooting during the onboarding process to ensure smooth implementation.

- Transition clients seamlessly to the Support team post-implementation.

Collaboration & Communication :

- Stay actively updated on project statuses to maintain progress and avoid delays.

- Communicate technical concepts effectively to both technical and non-technical stakeholders.

Requirements :

- Fluency in both written and spoken English; proficiency in additional languages is a plus.

- Solid understanding and/or hands-on experience with API integrations (REST and SOAP).

- Familiarity with product data feed formats such as XML, TXT, CSV, and JSON, along with experience working with FTP protocols.

- Strong working knowledge of Excel and HTML.

- Minimum of 2 years experience in SaaS onboarding or implementation roles.

- Proven ability to manage multiple complex projects simultaneously.

- Strong analytical and problem-solving skills, paired with a proactive and positive attitude.

- Excellent time management and task prioritization abilities.

- Strong documentation skills with attention to detail.

- Experience in developing and delivering software training programs.

- Exceptional written and verbal communication, as well as presentation skills.

Preferred Qualifications :

- Exposure to enterprise-level clients and a solid understanding of the e-commerce industry.

- Familiarity with remote training tools and platforms.

- Project Management experience or relevant certifications (e., PMP, Prince2) would be a strong advantage