Responsibilities :

- Develop and maintain high-quality technical documentation: user manuals, installation/configuration docs, SOPs, release notes, FAQs, and knowledge-base articles.

- Update legacy documents to meet Technical Writing standards.

- Collaborate closely with developers, product managers, QA, support teams, and SMEs to gather accurate, current technical content.

- Participate in Agile/Scrum ceremonies (e.g., sprint planning, backlog grooming, demos) to align documentation with development cycles.

- Organize information using structured or topic-based authoring, adhering to style and compliance standards.

- Conduct peer reviews and SME reviews, ensuring consistency, accuracy, and quality across documentation sets.

- Manage documentation repositories via CMS, version control systems (e.g., Git, SVN, Confluence), and enforce robust versioning standards.

- Provide editorial and mentoring support to junior writers and content contributors.

Required Skills & Experience :

- 5-9 years in technical writing within software/technology domains.

- Proficiency with one of the authoring tools such as MadCap Flare, Adobe FrameMaker, Help Authoring Tools (HATs) like RoboHelp, HelpSmith.

- Exposure to the Salesforce domain is an added advantage.

- Experience with Agile/Scrum methodologies and synchronization of documentation with sprint plans.

- Experience in structured (DITA/XML) or topic-based authoring approaches.

- Proficient in version control systems (Git, SVN) and collaborative platforms like Confluence, SharePoint, Jira.

- Strong interpersonal skills to interview and interact effectively with SMEs and cross-functional teams.

- Ability to prioritize and manage multiple documentation projects in fast-paced, evolving environments.

- Experience in video creation is an added advantage.

- Content/marketing content experience is an added advantage

Education :

- Bachelor's degree in English, Technical Communication, Computer Science, Engineering, or a related field.

- Excellent written/verbal communication skills, with a meticulous eye for clarity, grammar, structure, and style.