- Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.

- Responsible for achieving agreed SLAs.

- Conduct system analysis and provide support in response to user issues.

- Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.

- Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.

- Manage solution documentation (System Requirement Specifications SRS) describing deliverables to meet requirements.

- Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with development teams.

- Verify production transfer documentation.

- Verify root cause analysis (RCA) arising from production system disruption.

- Monitor applications to ensure adequate system resources to process at production standards.

- Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.