Manual Quality Assurance Manager - Web & Mobile Applications

Description :

Were looking for a passionate and detail-oriented Manual QA Manager with a strong understanding of mobile and web app testing. Youll be responsible for manually testing the messaging app across platforms, reporting bugs, verifying fixes, and ensuring the product delivers a seamless and reliable user experience.

This role is critical in maintaining the quality, stability, and user trust of a platform that handles real-time communication and sensitive information.

Key Responsibilities :

1. Test Planning & Case Design :

- Analyze feature requirements and create detailed test plans, test scenarios, and test cases for mobile (Android/iOS) and web platforms.

- Define edge cases and negative scenarios to ensure robustness and reliability.

2. Functional & Regression Testing :

- Perform manual testing of chat features, notifications, media sharing, group messaging, and encryption flows.

- Run regression tests before every release to ensure core features remain intact.

- Validate UI/UX across devices and platforms.

3. Bug Reporting & Reproduction :

- Identify, document, and prioritize bugs using tools like Jira or Bugzilla.

- Reproduce and clearly describe issues, including steps to replicate, screenshots, and logs if needed.

- Work closely with developers to validate fixes and retest resolved issues.

4. Cross-Platform & Cross-Device Testing :

- Test features across Android, iOS, and Web to ensure consistent functionality.

- Validate behavior under different network conditions, device types, and screen sizes.

5. User Acceptance Testing (UAT) :

- Assist product owners and stakeholders during UAT phases.

- Help ensure that each release meets business requirements and provides a great user experience.

6. Test Documentation & Reporting :

- Maintain clear and up-to-date documentation of test plans, cases, and test execution results.

- Generate test reports and quality metrics for internal use.

Required Qualifications :

- 5+ years of experience in manual testing of web and mobile applications.

- Strong understanding of software testing life cycle (STLC) and defect life cycle.

- Experience testing real-time apps or messaging/chat applications is highly desirable.

- Familiarity with testing on both Android and iOS devices, as well as web browsers.

- Ability to write clear, concise, and comprehensive test cases and bug reports.

- Hands-on experience with tools like Jira, TestRail, Postman, Charles Proxy, or Fiddler.

- Knowledge of REST APIs and how to validate API responses using manual tools.

- Good communication and collaboration skills.

Preferred Qualifications :

- Prior experience working on a messaging app or communication product.

- Understanding of network-level debugging, socket communication, or encryption flows (a plus).

- Exposure to agile development processes and working in cross-functional teams.

- Familiarity with localization/internationalization testing.

- Experience in exploratory testing and usability testing.