Manager/SAP Consultant

About the Role :

We are seeking a skilled and proactive Manager SAP Consultant to oversee and coordinate SAP functional support across various modules. The ideal candidate will act as the single point of contact for SAP-related issues, manage issue resolution, facilitate communication between business users and technical teams, and ensure smooth SAP operations in compliance with defined SLAs.

Key Responsibilities (KRA) :

- Coordinate and manage day-to-day SAP functional issues across SD, MM, FI, CO, PP, WM, PM, and QM modules

- Serve as the primary liaison between business users and SAP support teams

- Monitor, track, and ensure timely resolution of tickets using tools like ServiceNow, SAP Solution Manager, or ZohoDesk

- Analyze issue trends and prepare weekly/monthly reports and dashboards for performance tracking

- Perform root cause analysis and document resolutions for recurring issues

- Support UAT and regression testing for new functionalities and system changes

- Facilitate SAP Master Data Management activities

- Assist in basic configuration tasks and coordinate change requests

- Provide SAP-related user support and conduct functional training sessions

- Ensure compliance with SLAs and organizational standards for issue resolution and reporting

- Communicate effectively with stakeholders and escalate high-priority issues to minimize operational disruptions

- Collaborate with cross-functional teams to drive continuous improvements in SAP processes

Required Skillsets :

- Proven experience in SAP Functional Support across multiple modules (SD/MM/FI/CO/PP/WM/PM/QM)

- Hands-on expertise in issue tracking and resolution using ticketing tools (ServiceNow, SAP Solution Manager, ZohoDesk)

- Strong understanding of SAP Master Data and functional configuration concepts

- Experience in managing user acceptance testing (UAT) and regression testing

- Ability to perform root cause analysis and detailed documentation

- Excellent communication and stakeholder management skills

- Familiarity with SLA tracking, reporting, and dashboarding tools

- Strong organizational and time management skills

- Ability to work under pressure and manage multiple priorities

Educational Qualification :

Bachelors Degree in Computer Science, Information Systems, or related field. SAP certification is a plus.