The Manager IT Application Support will be responsible for overseeing all aspects of application lifecycle management, from implementation and maintenance to optimization and vendor coordination. The ideal candidate will have a strong functional understanding of retail lending (LAP) and proven experience in managing IT application teams and vendors.

Responsibilities :

Application Management :

- Oversee a set of business-critical applications, ensuring they support the business functions and operate reliably.

- Manage the full lifecycle of applications : selection, implementation, upgrades, enhancements, maintenance, end-support.

Team Management :

- Lead and motivate a team of application and support staff; ensure they are trained, accountable, effective.

- Coordinate with business stakeholders, IT infrastructure, vendors, and third parties to address application needs and issues.

- Conduct performance reviews, mentoring, and foster a culture of strong service and delivery.

Implementation & Support :

- Lead new implementations and major updates to applications (especially LOS/loan systems and supporting modules); ensure delivery on time and meeting business requirements.

- Manage vendor relationships : SLAs, issue resolution, vendor deliverables, integration of vendor solutions.

- Provide technical escalation support (L2/L3) for complex problems in applications, integrations or data flows.

Troubleshooting & Incident Management :

- Ensure prompt resolution of application incidents, minimizing downtime and business disruption.

- Conduct root cause analysis for recurring issues and implement permanent fixes or process changes.

- Manage changes to applications via structured change management; ensure compliance and risk control for deployments.

Continuous Improvement :

- Monitor emerging technologies, trends in application management, and recommend improvements,

architecture refinements or tool adoptions.

- Identify process improvement opportunities (for efficiency, cost reduction, user experience enhancement) and drive them.

Qualifications & Experience :

- Graduate in IT, Computer Science, or a related field.

- Minimum 5 years of experience in IT application management, preferably in retail finance or LAP domain.

Skills :

- Strong knowledge of IT application management and system integration.

- Basic understanding of application architecture and databases (SQL, etc.).

- Experience managing LOS or similar enterprise applications.

- Sound understanding of security, compliance, and risk management practices.

- Excellent leadership, communication, and problem-solving abilities.