Role : Manager Infrastructure & Site Reliability Engineering

Experience : 10 12 yrs

Location : Chennai / Bangalore

Role/Responsibilities :

- Lead the SRE function enforce SLOs/SLAs, error budget accountability, incident management, and post-mortem culture, with focus on availability 9s and metrics like MTTR, MTTD, and change failure rate.

- Own observability, telemetry, tracking, and reporting including instrumentation, alerting logic, and custom dashboards across infrastructure and services.

- Drive engineering-led reliability practices : build and maintain self-healing systems, automated runbooks, capacity models, and performance profiling frameworks to reduce toil and improve system resilience.

- Serve as a hands-on technical contributor IaC, CI/CD pipelines, platform tooling, and active participation in reviews and critical incident response.

- Manage the full infrastructure team scope : SRE, patching, hardware lifecycle, and facility infrastructure.

- Handle compliance across the board audit readiness, access controls, and vulnerability management.

- Hire, develop, and manage the team performance management, career growth, workload planning, and shift management.

- Communicate infrastructure health, risk, and investment needs to stakeholders; apply AI tooling selectively to improve operational efficiency.

Required Skills and Experience :

- Up to 10 years of experience in infrastructure and/or SRE roles, with 3+ years in a team lead or management capacity.

- Hands-on cloud platform experience Azure and AWS including networking, IAM, compute, and storage.

- Infrastructure as Code proficiency : Terraform, Pulumi, or CloudFormation with version-controlled, testable infra pipelines.

- SRE fundamentals : SLO/SLA design, error budgets, availability 9s, and key reliability metrics (MTTR, MTTD, change failure rate); blameless post-mortem process.

- Observability stack experience Datadog, Prometheus, Grafana, or equivalent; familiarity with instrumentation standards like OpenTelemetry.

- Hands-on experience building self-healing systems, automated runbooks, and capacity modeling and performance profiling frameworks.

- CI/CD and GitOps pipeline experience.

- Experience managing shift-based operations teams.

- Strong stakeholder communication translating infrastructure risk and investment needs for non-technical audiences.

- Experience with security and compliance requirements in enterprise environments (SOC 2, PCI-DSS, or equivalent).

Nice to Have Qualities & Skills :

- Experience with FinOps cloud cost visibility, rightsizing, and chargeback models.

- Background in platform engineering or developer experience (internal developer portals, self-service infra).

- Prior experience in a regulated industry financial services, real estate tech, or similar.

- Exposure to multi-cloud or hybrid cloud environments.