Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to front end the customer and address all their technical queries.

Responsibilities :

- As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan.

- Preparing the Data patches for the required cases and releasing it to customer through release process.

- Doing root cause analysis for all the Data Patch cases.

- Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation.

- Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable.

- Joining the customer call along with the customer facing lead and taking care of all technical queries.

- Having a good collaboration within and other team members.

- Need to follow the Production support process with 100% compliance.

Requirements and skills :

- Strong knowledge of Java or equivalent Object-oriented programming language with hands on experience in writing SQL queries with different type of joins

- Knowledge about Web Services (SOAP, REST etc.) and API related integrations

- Strong analytical & debugging skills

- Address critical incidents within SLA & suggest workarounds

- Experience in Production Support and its process

- Experience in Insurance or Banking Domain will be a plus

- Experience in P&C Insurance domain will be an added advantage.

Shift Timing : 5 PM 2 AM IST