Job Responsibilities :

This position ensures strong support for all ISOL service delivery activities and actively contributes to daily functional responsibilities.

The position is posted for #Bangalore location and it is a #hybrid position.

Key Responsibilities :

Project Management Support :

- Quotes creation in SAP.

- Preparation of POs / PRs in Purchasing tool.

- Administer the project pipeline and assignment with management teams.

- Create necessary project documentation and collaboration sites to support project initiation.

- Back end topics (Reporting, Status Updates to managers.

- Project closures and subsequent customer survey with follow-up as needed.

- Onboarding / Offboarding employees and contractors.

- Coordinate with HR for partner account.

- Place orders for email account.

- Place orders for VPN Account.

- Help the new employee/contractor with getting connected to Magna network and manage access to various system resources.

License Management / System Administration Support :

Billing Support :

- Licensing support.

- Support in creating CRIT notes and subsequent billing.

- Evaluation and review of user privileges.

Regular Communication And Escalation Management :

- Responsibility for regular communication regarding support ticket status and escalation of major issues.

- Oversight to exceptions and management of time tracking.

Qualifications :

- Business Administration, Computer Science or another technical related degree.

- 3 years of work-related experience.

- SAP, MS Office, Outlook experience.

- Project and Time Management Skills.

- High external and internal service orientation, initiative, creativity, diligence, accuracy and social skills.

- Excellent performance and organizational skills.

- Very good English communication skills both verbal and written.