Magna - Business Systems Service Administrator - Ticketing System

Job Description :

Key Responsibilities :

- Act as the first responder to requests and issues using the Matrix42 ticketing system.

- Ensure service requests and issues are resolved within defined timelines.

- Administer and support Planview One System Architecture, enhancing usability, performance, and integration with connected business systems.

- Collaborate with project teams and stakeholders, providing technical expertise aligned with project goals.

- Analyze business requirements related to customization and reporting, ensuring execution within agreed timelines and resources.

Customers & Business Interfaces :

- PlanviewOne global project organization, including Business Systems Owners and IT workstream leads.

- PlanviewOne Key User organization.

- Global MPT IT, BRM organization, and Magna Corporate IT.

- External partners such as vendors and consultants (primarily for Planview and connected systems).

Requirements & Qualifications :

- Bachelors or Masters degree in Computer Science or equivalent professional experience.

- Minimum 4 years of relevant experience.

- Experience in organizational projects or knowledge of organizational/change management is an advantage.

- Strong communication and presentation skills.

- Experience working in global, cross-cultural teams.

- Fluent English (verbal and written).

- Strong understanding of business priorities and ability to align technology opportunities

accordingly.

- Customer-focused mindset with a strong emphasis on quality and service