5-7 years software engineering experience with 1-2 years in Generative AI and Agentic AI technologies; expertise in custom connectors, API design, and cloud AI/ML platforms

Lead development and integration of advanced agentic AI platforms, design custom connectors and APIs, orchestrate complex agent workflows, ensure platform reliability and security, and provide expert troubleshooting

Job description :

Location : Powai, Mumbai

Working Mode : Hybrid

JOB OVERVIEW :

Location : Mumbai, Hybrid eligible

Digital and Technology India, is seeking an ML Engineer(Agentic) to join the D&T Global Artificial Intelligence and Automation (AIA) Organization as part of the overall AIA Engineering group. This team builds enterprise-level scalable and sustainable AI solution pipelines and Agentic workflows to serve the AI and Agentic needs of business-impacting problem statements, maintains cloud and agentic platforms, and explores new complementary tooling for AI and Intelligent automation requirements.

In this role, you are a critical member of the AIA team focused on leading efforts dedicated to enabling, optimizing, and scaling our next-generation agentic AI platforms. The candidate will be instrumental in designing and implementing robust custom connectors, ensuring seamless and secure API integrations, and orchestrating complex agent behaviors to unlock new business capabilities.

We are looking for an individual with a strong background in Generative AI and Agentic AI, coupled with a passion for developing, maintaining, and continuously enhancing intelligent systems that deliver significant business value and drive innovation across the enterprise

This role works in close collaboration with Data Scientists, ML Engineers, Intelligent Automation Engineers, and Solution Managers to support the rapid execution of projects and enable the exploration of new and complementary technologies.

The role will report to Manager- ML Engineering in India and functionally collaborate with the Global AI and Automation team.

KEY ACCOUNTABILITIES :

- As part of the team, you will be working as an Agentic Engineer to operationalize key strategic Agentic ecosystem capabilities

- Advanced Agentic Platform Enablement : Lead the technical enablement, integration, and continuous enhancement of advanced agentic AI platforms, ensuring they adhere to stringent performance, scalability, reliability, and security standards. This includes evaluating new agentic-first platforms, tools and frameworks.

- Custom Connector & Integration Development : Architect, design, develop, and implement robust custom connectors and integration solutions to seamlessly connect diverse data sources, enterprise applications, and external services with our agentic platforms.

- API Design, Testing & Integration : Drive the design, development, and rigorous testing of APIs, ensuring secure, reliable, and efficient integration with both internal and external systems to support agentic workflows.

- Agent Orchestration & Workflow Management : Develop, implement, and optimize sophisticated strategies for orchestrating complex agent workflows, managing inter-agent communication, and enhancing decision-making processes within the platform to achieve desired business outcomes.

- Monitoring, Observability & Reliability Engineering : Overall understanding to collaborate with other engineering teams to establish, implement and support comprehensive monitoring and observability capabilities for Agentic workflows

- Platform Optimization & Lifecycle Management : Conduct ongoing optimization, performance tuning, and lifecycle management of agentic platforms and their underlying capabilities, including bug fixes, security patches, and capacity planning.

- Expert-Level Troubleshooting & Support : Provide advanced technical support and expert-level troubleshooting for complex issues related to agentic platform functionality, integrations, and performance, performing root cause analysis and implementing preventative measures.

- Technical Documentation & Best Practices : Create and maintain comprehensive, high-quality technical documentation for platform architecture, custom connectors, API specifications, operational procedures, and best practices to ensure knowledge transfer and system maintainability.

- Security & Compliance : Ensure all platform development and integrations adhere to enterprise security policies, data privacy regulations, and compliance standards.

- Embrace learning mindset : Continually invest in your own knowledge and skillset through formal training, reading, and attending conferences and meetups

MINIMUM QUALIFICATIONS :

Experience & Education :

- Bachelor's or masters degree in computer science, Software Engineering, Artificial Intelligence, Data Science, or a closely related technical field.

- 5 to 7 years of progressive experience in software engineering, platform development, or a related technical field, with a strong focus on building scalable and resilient systems.

- Minimum of 1-2 years of hands-on, in-depth experience specifically with Generative AI (Gen AI) and Agentic AI technologies, platforms, and frameworks (e.g., LangChain, LlamaIndex, AutoGen, Glean, etc.).

- Proven track record of designing, developing, and deploying complex integrations and custom connectors for enterprise-level applications.

Technical Skills :

- Expert-level proficiency in at least one modern programming language (e.g., Python, Java, Go) with a strong emphasis on writing clean, efficient, and maintainable code.

- Deep understanding and extensive experience with API design principles, development, and rigorous testing (RESTful APIs, GraphQL, gRPC).

- Demonstrated expertise in building custom connectors and integrating diverse systems, including enterprise applications (e.g., Salesforce, SAP, ServiceNow) and various data sources.

- Good understanding/Working experience of agent orchestration frameworks, multi-agent systems, and techniques for managing complex agent interactions and decision flows.

- Extensive experience with major cloud platforms (Google Cloud Platform is preferred) and their AI/ML services (Vertex AI is preferred).

- Proficiency in establishing and utilizing monitoring, logging, and observability tools (e.g., Prometheus, Grafana, ELK stack, Datadog, Splunk) to ensure platform health and performance.

- Working knowledge of MCP connections, RAG, Vectors, Embeddings and Indexing, Knowledge graph and Oauth Flows.

Soft Skills :

- Exceptional problem-solving and analytical capabilities, with a keen eye for detail and a proactive approach to identifying and resolving complex technical challenges.

- Superior communication and collaboration skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders.

- Ability to thrive in a fast-paced, dynamic environment, working both independently and as a key contributor within cross-functional teams.

- Passion for learning new technologies and solving challenging problems.

PREFERRED QUALIFICATIONS :

- Background in building, maintaining, and supporting traditional ML pipelines in a GCP environment.

- Understanding of the Consumer-Packaged Goods (CPG) industry.

- Familiarity with AI/ML lifecycle stages and MLOps concepts.

- Strong understanding and practical experience with MLOps principles and practices, including CI/CD for AI/ML workflows, model versioning, and deployment strategies

- Experience with containerization technologies (Docker, Kubernetes) and orchestration platforms.

- Familiarity with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation) is a plus

- Ability to collaborate cross functional teams and provide tech mentorship to other stakeholder

- Strong leadership potential with the ability to mentor junior engineers and drive best practices