LSEG - Senior Engineer - Application Management

About Us :

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business.

- We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us.

- With extensive experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

- Its how weve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

- Through a comprehensive suite of trusted financial market infrastructure services and our open-access model we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

- LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific.

- We employ 25,000 people globally, more than half located in Asia Pacific.

- LSEGs ticker symbol is LSEG.

Our People :

- People are at the heart of what we do and drive the success of our business.

- Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

- We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.

- We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.

- Our workplace generates an enriching and rewarding experience for our people and customers alike.

- Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

- We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

- As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile :

- The Senior Specialist Application Management is responsible for handling LSEG Post Trade Solutions Trade Agent Equites Production Support Team

- The Support Team within TA handles the Level 2 support for primarily production and some of the other Non Production Envs.

- Provides specialised application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, AWS

- Would be required to work on Morning, Day or Night shift based on UK time according to to the monthly roster.

- Out of hours support overnight and across weekends and Bank Holidays is frequently needed.

- Should be able to provide on-call support.

- Strong business knowledge is required for working with business teams during investigations.

- They need to be domain experts in the technologies used by the applications supported.

- Whilst full scale coding and technical development isnt expected minor code changes and testing will be required.

- Must be a self-motivated problem solver with the ability to prioritise workload amongst the team.

Key Responsibilities :

General Responsibilities :

- Act as Subject Matter Expert / Support in all issues related to the ForexClear platform from a technical and business perspective

- Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.

- Support of a critical element of the London financial infrastructure.

- Noticing anomalies in a running system before they become incidents

- Design solutions for longer term fixes for application bugs and small functionality enhancement requests

- Issue management and follow up with development and project team.

- Non-production batch run and monitoring in Control-M and issue resolution.

- Escalation and management of issues to resolution

- Liaise with infrastructure teams to manage Trade Agent environment DB, Unix, MQ, Storage, portal, Networks, A Issue tracking and analysis

- Release coordination and implementation

- Support BAs, tester, risk analysts in a scrum-like setting.

- Update relevant WIKI/ documentation with changes

- Maintain working relationship with development team, business teams and business management.

Incidents and Problems :

- Monitor ServiceNow for Incidents and Problems

- Analyse problems and decide on suitable resolutions

- Apply resolutions following the Post Trade Change Management procedure

- Report status to relevant business and IT teams

- Record progress of incident resolution in ServiceNow

- Follow documented incident management procedures

Work in Shifts/Out of hours support/ On-call support :

- Be available for overnight support of non-production services to ensure successful completion of batch processes and code deployments.

- Respond to overnight calls and deal with issues.

- Support weekend Production releases and maintenance work

- Participate in Production/non-production out of hours activities such as Weekend deployments.

Consultancy :

- Provide consultancy during design and implementation.

- Act as domain experts for the applications

- Quality check potential changes

- Review development release packages prior to production deployment

- Provide benefit of experience in the business area and application

Education :

- Degree educated, preferably in a technical discipline.

Required Skills And Experience :

- Excellent problem-solving and analytical skills.

- Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills

- Scripting skills (UNIX shell scripting: bash, korn shell)

- Hands-on in version control repository (Ideally bitbucket, Gitlab)

- Understanding of product development lifecycle and agile methodologies

- Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.

- Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.

- Experience in diagnosing and resolving complex problems.

- Experience of the Murex (3.1) application desirable but not an explicit requirement

Person Specification :

- Experience in a Post Trade or Clearing service environment.

- Strong technical background in the core technologies with multiple years of experience

- Willing to adopt Hybrid working mode and work in Bangalore Office

- Familiarity with financial products and financial terms

- Excellent Analytical Skills And Problem-solving Abilities.

- Ability to communicate clearly and concisely to IT and business teams and to senior management.

- Collaborative team spirit

- Join us and be part of a team that values innovation, quality, and continuous improvement.

- If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.