The role is to provide application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration.

- New functionality through improvements and performance tuning is also required.

- Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster.

- Out of hours support overnight and across weekends and Bank Holidays is frequently needed.

- Should be able to provide on-call support.

- They need to be experts in the underlying technologies used by the applications.

- They are required to provide detailed technical support for developers producing bug fixes & new releases of these applications.

- Must be self-motivating with the ability to prioritize work among the team.

Key Responsibilities :

- Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Platforms / Clearing Services including SwapAgent

- Support of a critical element of the London financial infrastructure.

- Resolve Incidents and Problems.

- Monitor ServiceNow for Incidents.

- Analyze problems and decide on suitable resolutions.

- Apply resolutions following the LCH Change Management procedure.

- Report status to relevant business and IT teams.

- Record progress of incident resolution in ServiceNow.

- Follow detailed incident management procedures.

- Bug fixes and improvements to LCH products.

- Design solutions for longer term fixes for application bugs and minor functionality improvement requests.

- Implement application fixes.

- Update Bitbucket with source code changes where vital.

- Update relevant WIKI/ documentation with changes.

- Co-ordinate the Release process for new releases.

- Work to the ITIL standard following LCH policies.

- Building and supporting environments.

- Configuring monitoring and logging software (Datadog preferably) on all resources of the application service.

- Maintain working relationship with Business Partners.

- Should be willing to work on shifts as per the monthly roster.

- Out of hours support / On-call support.

- Be available for overnight support of production services to ensure successful completion of processing.

- Respond to overnight calls and look after issues.

- Support weekend releases and maintenance work.

- Participate in Production out of hours activities such as Disaster Recovery exercises.

- Consultancy.

- Provide consultancy during bug fixes, design and implementation.

- Act as SME for the application and the relevant business domain.

- Assist in project related work.

- Carry out requirements as defined by project team.

- Quality checks potential changes.

- Review development release packages prior to production deployment.

- Provide benefit of experience in the business area and application.

PERSON SPECIFICATION :

Education : .

Tech/BE graduate.

Required Skills And Experience :

- Strong UNIX/Linux working or hands on experience.

- Scripting skills (Shell scripting, Python).

- Exposure to DevOps and related Technologies : CI/CD, Jenkins, Ansible.

- Exposure to AWS Cloud Technologies (EC2, EBS, RDS, VPC).

- Experience in Configuring and monitoring using DataDog.

- Exposure to the Murex (Preferred).

- Exposure to XML / Oracle Database /SQL.

- Experience with IBM MQ (Preferred).

- Knowledge of Network Diagnostics & Web Servers.

- Hands-on in version control repository (Ideally Bitbucket).

- Control M experience (Preferred).

- Understanding of product development lifecycle and methodologies.

Person Specification :

- Experience in Financial or an investment banking environment.

- Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class.

- Excellent analytical skills, Attention to Detail and problem-solving abilities.

- Experience of working in an IT support team.

- Proven technical background in the core technologies with several years of experience.

- Ability to communicate clearly and concisely to IT and business teams and to senior management.