LSEG - AI Application Support Engineer

Description :

We are seeking an AI Application Support Engineer to join our dynamic team in Bangalore, India to provide support for our applications and platform, ensuring smooth operations and high-quality user experiences.

The ideal candidate will have strong problem solving skills, a strong understanding of AI technologies, and a passion for providing excellent customer service.

The engineer will work closely with development teams, clients, and end-users to resolve issues, handle incidents, and ensure the continuous performance of our application and platform.

Also, this role involves providing production support for a large-scale global financial software product, including some shift hours and weekend coverage.

Key Responsibilities/What you will be doing :

- Analyse, troubleshoot, and resolve technical problems in a timely manner, ensuring minimal impact on users.

- Monitor the performance of AI applications and address potential areas of concern before they escalate.

- Ability to and assist in enhancing the performance, scalability, and usability of AI applications.

- Respond to user inquiries related to the applications AI features, providing guidance, documentation, and solutions.

- Conduct root cause analysis on recurring problems and provide insights to the development team for future improvements.

- Create and maintain user guides, FAQs, and other support documentation for customers.

- Perform regular system updates, patches, and maintenance to ensure smooth operation of the AI Insight application.

- Stay up to date with the latest AI technologies, trends, and standard methodologies.

- Handle client critical issues and manage incidents to resolution, ensuring customer satisfaction.

- Provides Level 2 24x7 technical and production support, including out-of-hours and on-call support.

Required Skills and Qualifications (what you will bring) :

- 4 to 6 years of professional experience in Cloud Computing technologies (AWS or Azure) and SRE practices.

- Bachelor's degree in computer science, Engineering, Information Technology, or a related field (or equivalent experience).

- Proven experience in technical support or application support, preferably in AI-based applications.

- Experience with AI/ML technologies, ML OPS, frameworks, and tools (e.g., TensorFlow, PyTorch, etc.)

- Excellent problem-solving, and analytical skills.

- Experience with programming languages like Python, Java, or similar.

- Solid understanding of cloud services and platforms (e.g., AWS, Azure, GCP).

- Excellent communication and interpersonal skills with a focus on customer service.

- Ability to manage multiple support cases and prioritize tasks effectively.

- Experience with Observability practices with logging, metrics, tracing, and alerting.

- Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes).

- Understanding of natural language processing (NLP) or computer vision applications.

- Experience in solving distributed systems and cloud-based application problems.

- Experience in Financial or Investment Banking environments is preferred.

- Experience working with machine learning models and deploying AI solutions is a plus.

- Certification in cloud platforms or relevant AI technologies is a plus.

- Hands on Experience with one of the following cloud platforms : Azure, AWS, or GCP.

What youll get in return :

- Career growth by leading a high-profile business project.

- Innovative development on AWS & Microsoft Azure platform.

- Real-world experience working on client-facing financial applications.

- We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you.

- We take hybrid approach to workplace, this role is blended, 2 : 3 days in office are desired.

- Fast-paced and multifaceted environment with opportunities for continuous learning.

- Collaborate with multi-functional teams, including developers, product managers, and customer support.

Compensation/Benefits Information :

- LSEG is committed to offering competitive Compensation and Benefits.

- The anticipated base salary for this position is $2,800,200 $5,200,400.

- Please be aware base salary ranges may vary by geographic location, city and state.

- In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/bonus plan).

- Target AIP rates will be commensurate with role level and posted career stage.

- Individual salary will be reflective of job related knowledge, skills and equivalent experience.