We are seeking an experienced and highly skilled Virtualization Engineer to join our Managed Service Provider (MSP) support team.

The ideal candidate will have expert-level knowledge and hands-on experience designing, deploying, and supporting virtualized environments using VMware, Citrix, or Nutanix with Veeam backup solutions for enterprise and mid-market clients.

This role will be responsible for ensuring the stability, security, and high performance of client virtualization and backup infrastructures.

Key Responsibilities :

- Design, implement, and support virtualization solutions using VMware vSphere/ESXi, Citrix Virtual Apps and Desktops, and Nutanix platforms.

- Administer and optimize backup and recovery processes using Veeam Backup & Replication.

- Perform capacity planning, performance tuning, and health monitoring of virtualized environments.

- Lead migrations, upgrades, and greenfield deployments of virtualization and backup solutions.

- Troubleshoot and resolve complex issues related to virtualization, storage integration, and disaster recovery.

- Ensure high availability, business continuity, and disaster recovery for client environments.

- Develop and maintain up-to-date documentation for configurations, procedures, and troubleshooting guides.

- Collaborate with clients to gather requirements, provide technical guidance, and deliver tailored solutions.

- Monitor and report on virtualization environment health, backup status, and compliance with best practices.

- Stay current with technology advancements, security threats, and industry best practices.

- Participate in an on-call rotation and provide escalation support for critical incidents.

Required Skills & Experience :

- 5+ years of experience as a Virtualization Engineer, Systems Engineer, or similar role within an MSP or enterprise environment.

- Expert-level experience with VMware vSphere/ESXi, vCenter, Citrix Virtual Apps and Desktops (XenApp/XenDesktop), or Nutanix HCI (Prism, AHV, Acropolis).

- Proven experience configuring and managing Veeam Backup & Replication for virtualized environments.

- Solid understanding of networking and storage concepts as they relate to virtualization.

- Experience with scripting and automation (PowerShell, Power CLI, etc.) is a plus.

- Excellent troubleshooting, documentation, communication, and customer service skills.

Preferred Qualifications :

- Relevant certifications (e.g., VCP-DCV, Veeam Certified Engineer, Citrix CCA-V/CCP-V, Nutanix NCP/NCM).

- Experience with additional backup or disaster recovery solutions.

- ITIL Foundation certification.

Key Competencies :

- Analytical problem-solving.

- Customer focus.

- Attention to detail.

- Project management.

- Effective communication.