Lipi Data Systems - IT Manager - SLA/Ticketing System

Description :

Lipi Data Systems Ltd. is one of Indias leading IT hardware and automation solution providers, offering products like self-service kiosks, digital signages, and industrial printers.

IT Facility Manager requirement :

Experience : 5+ years in Facility management & IT Infrastructure.

Core Responsibilities :

- Facility Maintenance & Operations: Manage the upkeep of IT infrastructure including servers, data centers, and network systems.

- Infrastructure Oversight: Monitor and maintain hardware, software, and networking components.

- This includes ensuring uptime, managing backups, and overseeing disaster recovery protocols.

- Generate SLA reports.

- Security & Compliance: Implement physical and digital security measures.

- Ensure compliance with industry standards and regulations such as ISO, HIPAA, or GDPR depending on the organization.

- Vendor & Asset Management: Coordinate with external vendors/OEMs for equipment, services, and maintenance.

- Track IT assets and manage lifecycle from procurement to disposal.

- Reviewing draft agreements & recommending changes to mitigate the financial & other exposures.

- Budgeting & Strategic Planning: Develop and manage budgets for facility upgrades, maintenance, and IT projects.

- Reviewing SOW & preparing commercial proposals for new opportunities.

- Plan for future growth and technology needs.

- Team Leadership: Supervise technical staff, including IT support and facility technicians.

- Provide training and ensure alignment with organizational goals.

Skills & Qualifications:

- Technical Expertise: Strong understanding of IT systems, data center operations, and facility engineering.

- Project Management: Ability to lead cross-functional projects involving IT and facilities.

- Problem Solving: Quick decision-making in high-pressure environments, especially during outages or emergencies.

- Communication: Clear reporting to stakeholders and coordination with multiple departments.

Academic Requirements:

- Education: Bachelors degree in information technology, Facilities Management, Engineering, or related field.

- Certifications (optional): PMP, ITIL, BICSI, or Certified Facility Manager (CFM).