Linux KVM Support Engineer

Key Responsibilities :

- Resolve customer issues via telephone, email, or remote sessions.

- Identify, escalate, and document issues according to internal process guidelines.

- Leverage internal technical expertise, including peers, mentors, knowledge bases, and forums, to provide effective solutions.

- Collaborate with other technology teams to diagnose and isolate complex issues.

- Maintain high-quality documentation, SLA compliance, and operational metrics.

- Participate in Problem Management, Post-Incident Reviews, and Root Cause Analysis (RCA).

- Ensure performance monitoring, reporting, and troubleshooting for Linux KVM servers and virtualized environments.

Technical Skills :

Linux & KVM Administration :

- Administer, operate, and manage Linux KVM servers.

- Strong experience with Linux command-line interface and Linux administration.

- Experience with virtual machine operations, configurations, and cluster features such as HA and DRS.

- Performance monitoring and analysis using charts and metrics.

Networking & Storage :

- Linux and KVM level networking configuration and troubleshooting.

- Storage configuration including iSCSI, FC, software iSCSI, RDM, and clustered storage environments.

Additional Skills :

- Experience in a 24/7 support environment.

- Knowledge of enterprise managed services processes.

- Ability to work independently and collaboratively in high-pressure, customer-facing situations.

Professional Attributes :

- Strong analytical and troubleshooting skills.

- Excellent communication and documentation skills.

- Flexible and adaptable to shift rotations and urgent issue resolution.

- Proactive in learning and applying emerging Linux, virtualization, and cloud technologies.

Certifications (Preferred) :

- Linux Administration (RHCE, LPIC, or equivalent)

- KVM or Virtualization certifications

- Kubernetes administration or deployment certification