Description :

Job Summary :

The Linux Engineer will be a part of the Global Linux Support Team responsible for providing advanced level technical support to enterprise customers. The role requires strong expertise in Linux technologies, proactive problem-solving capabilities, and the ability to collaborate across cross-functional teams to ensure high service quality and operational excellence. The ideal candidate will possess strong customer focus, adaptability, and the ability to work under minimal supervision.

Eligibility & Qualification :

- Bachelors degree in Engineering, Computer Science, or equivalent.

- Minimum 5+ years of experience in Enterprise Linux technical support.

- Relevant certifications such as HP-UX / RHCSA / RHCE are highly desirable.

- Willing to work in 24x7 rotational shift operations.

Key Responsibilities :

- Troubleshoot and resolve customer issues via phone, email, and remote support tools.

- Reproduce customer issues in-house and provide timely resolutions with regular follow-ups.

- Drive Incident Management by resolving complex or cross-technology incidents independently.

- Lead Escalation Management and coordinate technical escalation during crisis situations.

- Perform Problem Management including RCA, trend analysis, and preventive actions.

- Manage Change Implementation plan, review, risk assess, execute, rollback, and validate changes.

- Maintain patch and security compliance and conduct periodic security audits.

- Maintain CMDB accuracy and configuration integrity.

- Design and implement Linux-based solutions for critical customer infrastructure needs.

- Collaborate with hardware, software, and cross-functional support teams for issue resolution.

- Prepare operational metrics, SLA reports, and participate in customer reviews.

- Support DR drills and ensure readiness of failover environments.

- Create and maintain Standard Operating Procedures (SOPs) and knowledge documentation.

- Participate in internal and customer projects, KT, and service transitions.

- Act as a trusted advisor by building strong customer relationships.

- Lead virtual/global teams for process improvement initiatives and knowledge sharing.

Technical Skills Required :

1. Advanced knowledge in installation, administration, configuration & troubleshooting of :

- Linux platforms : Red Hat, CentOS, SUSE, HP-UX, AIX

2. Strong knowledge in :

- Linux networking & security concepts

- Cluster Services (HP-UX, RHEL, SUSE)

- SAN technologies & converged solutions

- HP Servers : Blade, SD-Flex, Rackmount, Virtual Connect

- Patch deployment/management : Red Hat Satellite, SUSE Manager

- Disaster Recovery planning and testing

- Vulnerability analysis and mitigation

- HPE ServiceGuard clusters for Database & ERP integration

3. Experience with performance & capacity monitoring tools.

Non-Technical Skills :

- Excellent verbal & written communication skills.

- Strong analytical abilities and ownership mindset.

- Ability to handle pressure situations and deliver high-quality service.

- Team player and ability to mentor junior team members.

- High productivity, customer satisfaction focus, and continuous improvement mindset.

- Ability to deliver internal knowledge sharing and training sessions.