Job Title : DEX-SIAM Manager

DEXOps (digital experience operations) focuses on improving employee productivity by monitoring, measuring, and improving the digital workplace experience across devices, applications, and IT services. This role leads the design, delivery, and integration of the analytics capability for Digital Experience Operations.

What you will do:

- Architect robust ingestion and transformation frameworks, designing, building and scaling the data solutions using Microsoft Fabric / Azure, Nexthink and ServiceNow.

- Analyse sentiment, DEX scores, endpoint health, application performance, and incident trends.

- Design and maintain robust data pipelines within Microsoft Fabric / Azure, integrating technical, operational, and experience datasets.

- Build governed data lake, warehouse and semantic-layer capabilities for measuring impact of digital solutions.

- Embed risk, security, lineage, access control and data quality standards into all data products.

- Build Power BI pipelines, dashboards and visualisations to turn DEX, ITSM, endpoint and employee experience data into actionable insights.

- Create curated datasets and feedback loops to improve ITSM, Virtual Agent, and AI agent performance.

- Act as the primary technical bridge between the ServiceNow Platform Owner, vendors, and business stakeholders.

Tech Stack & Requirements:

- Understanding of Digital Experience, end-user computing, automation, and AI agent performance analytics.

- Experience with Nexthink or similar Digital Employee Experience tools.

- Working knowledge of ServiceNow, or similar enterprise IT operations platforms.

- Strong data engineering experience designing ingestion, transformation and curated data products on Microsoft Fabric, Azure Data Factory, Synapse, Databricks or equivalent.

- Experience building governed data lake / Lakehouse/warehouse solutions.

- Hands-on experience of turning operational, technical and experience data into actionable analytics using Power BI or equivalent.

- Strong stakeholder management skills across architecture, security, platform, product and business teams.

- Proven ability to lead complex data delivery in agile / scrum environments.

- Experience with Continuous DEX Improvement, Adoption tracking and Sentiment Management.