Licious - Information Technology Engineer - Asset & Infrastructure Management

Job Location : Hoskote, Bangalore.

Position Summary :

Key Responsibilities :

IT Infrastructure Management :

- Install and troubleshoot printers, scanners, and related peripherals (remote/on-site).

- Maintain computing devices with periodic upgrades, patches, and fixes.

- Deliver on-site and remote IT support with quick turnaround time.

IT Asset Management :

- Track asset lifecycle from procurement to disposal.

- Support procurement processes ensuring cost-effective and compatible acquisitions.

PLU Machine Support (Added Advantage) :

- Perform label design, pricing updates, SKU additions, and hardware calibration.

- Coordinate with vendors for escalated support or parts replacement.

Basic Networking :

- Monitor basic network performance and escalate advanced issues to the Network team.

- Apply foundational knowledge of TCP/IP and Wi-Fi configurations.

Hub & Store IT Setup & Support :

- Provide remote support for issues across hubs and store locations.

- Support redundancy planning for IT operations in key locations.

Cross-Team Collaboration :

- Participate in organizational IT initiatives and upgrades.

Service Delivery & Documentation :

- Document troubleshooting guides, FAQs, and update the IT knowledge base.

- Report performance metrics, incidents, and updates to leadership regularly.

Required Qualifications & Skills :

Experience :

- Prior exposure to IT service desk tools (Jira, ME, etc.) preferred.

- Experience in a multi-site retail or warehouse setup is an added advantage.

Technical Skills :

- Understanding of hardware components and diagnostics.

- Basic networking skills TCP/IP, DNS, DHCP.

- Familiarity with IT asset tracking tools.

- PLU machine configuration knowledge is a strong plus.

Soft Skills :

- Excellent communication skills verbal and written.

- Customer-focused mindset and ability to explain technical issues simply.

- Organized, self-driven, and collaborative.

Education & Certifications :

Why Join Us?

- Be part of a growing tech-driven retail operation.

- Gain hands-on exposure to end-user support, IT infrastructure, and special systems.

- Opportunities to contribute to process improvement and innovation.