Leuwint Technologies - Comarch Loyalty Application Support Engineer - CRM

Job Description :

- 3-4 years of hands-on experience in application support, preferably in loyalty or CRM systems.

- Solid knowledge and experience working with Comarch Loyalty Management (CLM).

- Familiarity with Comarch modules such as Campaign Manager, Contact Center, and Loyalty Rules Engine.

- Experience with SQL for data analysis, error tracing, and reporting.

- Basic scripting or API knowledge (REST/SOAP) for integration support.

- Familiarity with monitoring tools and log analysis (e.g., Kibana, Splunk).

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

Roles & Responsibilities :

1. Application Monitoring & Issue Resolution :

- Monitor the performance and availability of the Comarch Loyalty platform.

- Investigate and resolve technical issues, system errors, and service disruptions within defined SLAs.

2. User & Client Support :

- Act as the first point of contact for clients or internal users regarding loyalty application queries or incidents.

- Provide timely support and training for business users and partners.

3. System Configuration & Maintenance :

- Manage and update loyalty program configurations, rules, promotions, and campaigns as per business requirements.

- Ensure data consistency and accuracy across modules.

4. Coordination with Development/Technical Teams :

- Collaborate with Comarch or internal development teams to escalate unresolved issues or request new features.

- Assist in testing patches, upgrades, and enhancements before deployment.

5. Documentation & Reporting :

- Maintain documentation of support procedures, FAQs, and application changes.

- Generate regular reports on system performance, issues resolved, and client feedback.

Job Location : Riyad, Saudi Arabia