Position Name : Lead SRE (Site Reliability engineer)

Position Mode : Permanent

Experience : 6+ Years

Joining Location : Hyderabad (Work from office only)

Mode of Interview : 2-3 rounds (Virtual/Inperson)

Notice : Immediate - 15 Days Max

Technical Skill Requirements : ServiceNow Business Analyst, ITIL, ITSM, Dashboard Creation, APM, Scripting, Datadog

Role and Responsibilities :

- 6+ Years of experience into SRE Engineer, having thorough knowledge on ITIL/ITSM process

- Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferable

- Hands on experience on APM tool Datadog

- Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting

- Strong understanding of IT Operations

- Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership

- Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties

- Ability to understand business requirements and define KPIs which can showcase stability of the application in production and give meaningful insights to business

- Proven trouble-shooting experience and strong incident reduction-minded focus

- Should be able to unsurfaced recurring issues and Toil and suggest automations

- Strong problem-solving skills and the ability to think quickly and execute on short-time frames