Lead ServiceNow Developer - TSM/TSOM

Job Title : Lead ServiceNow Developer - Telecom Service Management (TSM/TSOM)

Experience : 10-15 Years

Location : PAN India

Job Description :

We are looking for a highly skilled Lead ServiceNow Developer with strong expertise in Telecom Service Management (TSM/TSOM), ITSM, CMDB, Discovery, and enterprise platform integrations.

The ideal candidate should possess deep expertise in designing and implementing large-scale ServiceNow solutions for telecom and enterprise environments.

The role requires strong leadership capabilities, architecture understanding, platform customization expertise, and hands-on experience in workflow automation, service operations, and telecom domain processes.

Key Responsibilities :

- Lead end-to-end ServiceNow solution development and implementation across Telecom Service Management and ITSM modules.

- Drive architecture, customization, and enhancement initiatives for ServiceNow platforms.

- Implement and manage Telecom Service Management (TSM/TSOM) solutions aligned with operational and business requirements.

- Manage CMDB architecture, Discovery implementation, service mapping, and configuration governance processes.

- Design and develop advanced workflows, automation frameworks, orchestration solutions, and integrations.

- Lead enterprise API integrations with telecom systems, monitoring tools, OSS/BSS platforms, and third-party applications.

- Collaborate with business stakeholders, architects, operations teams, and delivery managers for solution design and implementation.

- Drive troubleshooting, root cause analysis, performance optimization, and platform stability initiatives.

- Support platform upgrades, release planning, governance, and best practice implementations.

- Lead technical discussions, mentoring initiatives, and team capability-building activities.

Required Skills :

- Strong expertise in ServiceNow ITSM and Telecom Service Management (TSM/TSOM).

- Hands-on experience in CMDB, Discovery, Service Mapping, and platform governance.

- Strong experience with REST/SOAP integrations and enterprise system connectivity.

- Expertise in workflow automation, scripting, and ServiceNow customization.

- Strong understanding of telecom operations, OSS/BSS ecosystems, and service management processes.

- Experience managing large-scale enterprise ServiceNow implementations.

- Strong analytical, troubleshooting, and stakeholder management capabilities.

Preferred Skills :

- ServiceNow CSA/CAD/CIS certifications preferred.

- Experience in telecom or large enterprise environments preferred.

- Exposure to Agile delivery and DevOps practices will be an added advantage