Lead ServiceNow Developer

Description :

Experience : 7 To 10 Years

Location : Pune/Mumbai/Hyderabad/Chennai/Bangalore/Noida

Any project-specific Prerequisite skills : ITSM + VA + Now Assist + Agentic AI

Detailed JD :

- Lead ServiceNow development in implementing solutions for AI Applications Testing

- Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload

- Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces

- Create REST/SOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps

- Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc

- Automate data ingestion event correlation and AIdriven resolution workflows

- Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions

- Establish governance and transparency for AIdriven decisions

- Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness

Qualifications :

- 6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python

- ServiceNow CSA and CAD certified

- Hands on with AIML models RPA tools and predictive intelligence solutions

- Minimum 4 years of hands on ServiceNow development experience

- Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting

- Strong knowledge of data structures design patterns performance scalability optimization

- Experience with modern UI frameworks Angular React

- Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI

- Solid understanding of ITIL processes across Incident Change Request and Problem Management

- Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI

- Proven experience integrating external AI models via RESTSOAP APIs