Role Overview :

We are looking for an experienced Lead Product Analyst to partner with operations teams and drive data-driven decision-making. The role involves analysing operational performance, building forecasting models, optimising resource planning, and generating actionable insights to improve efficiency, cost, and customer experience.

Key Responsibilities :

- Develop analytical models for capacity planning, forecasting, and resource optimisation.

- Build, maintain, and improve reliable data pipelines.

- Perform predictive modelling, statistical analysis, and root cause analysis.

- Analyse operational KPIs, quality metrics, costs, and business performance.

- Develop KPI frameworks, dashboards, and performance reports.

- Identify process improvement opportunities and track strategic initiatives.

- Collaborate with operations, workforce management, quality, and other stakeholders to drive business outcomes.

Required Skills :

- 6 - 9 years of experience in Data Analytics or Business Analytics.

- Strong SQL skills and experience working with large, complex datasets.

- Proficiency in Python or R for statistical analysis and modelling.

- Strong understanding of statistics, regression, hypothesis testing, and time series analysis.

- Experience in operational analytics, forecasting, capacity planning, or cost optimisation.

- Hands-on experience with BI tools such as Tableau, Looker, or Power BI.

- Strong stakeholder management, communication, and problem-solving skills.