Lead Conversational AI Developer - NLP/LLM

Responsibilities :

- Lead a team of developers in building and deploying bots on the Kore.ai platform.

- Translate functional requirements into scalable technical implementations.

- Implement Dialog Tasks, NLP configurations, webhook integrations, and channel setups.

- Support the integration of LLM-based features and apply prompt engineering for smart responses.

- Collaborate with architects and business stakeholders to ensure technical alignment.

- Conduct code reviews, quality checks, and provide mentorship to junior developers.

- Monitor and optimize performance, handle escalations, and support production deployments.

- Stay updated with platform enhancements, SDKs, and GenAI tools within Kore.ai .

Requirements :

- 8+ years of experience in software development with at least 2 years in Conversational AI.

- Hands-on experience with Kore.ai 's Bot Builder, BotKit, Webhooks, and multi-channel deployments.

- Proficiency in JavaScript/Node.js and REST API integrations.

- Working knowledge of prompt design and LLM features (OpenAI, Gemini, etc. ).

- Familiarity with NLP/NLU models, intent/entity creation, and fallback handling.

- Strong debugging, code optimization, and peer review practices.

- Effective communication and team leadership skills.

Preferred Qualifications :

- Kore.ai Developer Certification.

- Experience in deploying bots integrated with contact center platforms.

- Understanding of agentic workflows and GenAI orchestration.