We are seeking a highly driven, experienced Lead Business Analyst to support the end-to-end implementation of a multi-phase platform across a 7-phase delivery plan.

This role requires a self-sufficient and proactive BA who can manage client-facing engagements, interpret complex requirements, identify process gaps, and deliver clear, actionable documentation for development teams.

The ideal candidate will be a strong communicator, both verbal and written, and have demonstrated experience owning the full business analysis lifecycle from requirements elicitation to post-implementation review.

This is a client-centric position requiring diplomacy, accuracy, and the ability to navigate competing priorities and evolving project scopes.

Key Responsibilities :

Requirements & Analysis :

- Act as the primary liaison between the client stakeholders and internal technical teams throughout all 7 phases of implementation.

- Analyze business needs presented by the client and convert them into clearly defined, actionable functional and non-functional requirements.

- Conduct gap analysis between current-state client processes and proposed future-state system functionality.

- Prioritize and validate requirements in collaboration with internal stakeholders and external clients.

Documentation & Deliverables :

- Develop and maintain a full suite of business analysis deliverables, including but not limited to :

Business Requirements Documents (BRDs) :

Functional Specifications :

User Stories with Acceptance Criteria

Process Flows and Use Case Diagrams

Traceability Matrices :

- Ensure documentation is clear, concise, client-friendly, and audit-ready.

Project Support :

- Support the 7-phase implementation roadmap with clear documentation and follow-ups at each milestone.

- Partner with project managers to manage requirement dependencies, risks, and delivery timelines.

- Track open questions, follow-ups, and decisions made during meetings to ensure proper alignment and resolution.

- Assist in UAT planning, including test case review and validation of developed features against requirements.

Client Engagement & Communication :

- Lead requirement walkthroughs, demo reviews, and status update meetings with client stakeholders.

- Translate technical concepts into language understandable by non-technical stakeholders.

- Manage expectations and negotiate priorities as needed to maintain project integrity.

- Deliver high-quality, professional communication in all written and verbal interactions.

Qualifications :

- 5+ years of experience in a Business Analyst role, with 2+ years in a Lead or Senior BA capacity.

- Proven success supporting multi-phase software implementation projects.

- Expertise in eliciting, documenting, and validating complex business requirements.

- Excellent written and verbal communication skills, with the ability to produce professional-level documentation independently.

- Strong organizational skills and the ability to manage multiple deliverables in parallel.

- Experience with Agile and Waterfall methodologies.

- The ideal candidate is a team player who will be responsible for working with company data in various business areas.

- Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Responsibilities :

- Track and report data

- Build cross-functional partnerships, internally and externally

- Manage budgets

- Maintain a competitive market knowledge

Qualifications :

- Bachelor's degree or equivalent experience

- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

- Strong written, verbal and collaboration skills