Application Engineer Team Lead

Location : Pune, India

Experience : 8 - 12 years

Domain : Cards & Payments domain is Mandatory

Work Model : 5 days WFO

Key Skills : Java, Spring boot, Microservices, Application Support, Unix/Linux & Team Leading.

Job Role : Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported

The role expects candidates to :

- Review and improve the application availability to customers and reduce downtime.

- Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients

- Work on change requests/small enhancement, testing, support SIT, UAT phase.

- Ensure release implementation and post-production support

- In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement

- Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.

- Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.

- Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.

- Create documentation of processes and change/create SOP.

Roles and responsibilities details :

Participate in the handling of incidents with the aim of their resolution :

- Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems.

- Debug and troubleshoot Java based applications and resolve technical issues.

- Analyze and resolve complex production issues, identifying root causes with implementation support.

- Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident

- Participate in implementing the necessary developments to resolve the incident

- Assist in developing small enhancements and features for existing applications.

- Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production

Participate in respecting commitments/SLA's :

- Participate in meeting commitments in terms of deadlines and quality of work provided

- Analyze user-reported issues and identify the root cause effectively.

- Provide advanced technical support for production systems and ensure minimal downtime.

- Participate in compliance with standards specific to your activity

- Participate in improving your team's indicators to improve the quality and image of the company

- Participate in compliance with the development standards chosen as part of its activity

- Participate in defining areas of development for procedures specific to maintenance

Participate in RUN team support :

- Participate in assisting RUN teams in deploying into production

- Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout.

- Participate in assisting the RUN team with requests for information/technical business consultation.

- Participate in training and support RUN teams

- Validate network enhancements and ensure non-regression tests

- Maintain technical documentation and provide guidance to users.

Ensure the supervision of consultants on site with the aim of satisfying the Client :

- Participate in ensuring task assignment

- Participate in ensuring the assignment and monitoring of the management of customer environments

- Participate in ensuring the developments carried out in order to resolve the anomaly

- Participate in providing first level support training and develop KPI's

- Participate in carrying out on-site support missions

- Participate in ensuring the development of junior support engineers

- Participate in establishing the on-call schedule

- Participate in the on-call program according to schedule

- Ensure intervention in the event of an incident occurring outside working hours