Lavu Tech Solutions - Coupa Support Analyst

Job Summary :

We are seeking a proactive and detail-oriented Coupa Support Analyst to join our Application Support team.
The successful candidate will be responsible for providing functional and technical support for the Coupa platform, ensuring optimal performance, resolving issues, and supporting end-users across the business.

You will work closely with procurement, finance, and IT teams to maintain system stability and enhance user experience.

Key Responsibilities :

- Monitor and respond to incidents and service requests via ticketing system within SLA.

- Troubleshoot and resolve functional and technical issues related to Coupa configurations, integrations, and workflows.

- Support user access management, role-based permissions, and Coupa security configurations.

- Perform root cause analysis and implement preventive solutions for recurring issues.

- Liaise with Coupa support and internal IT teams to resolve platform-level or integration-related problems.

- Assist in testing and deploying Coupa updates, enhancements, and new modules.

- Support month-end / quarter-end closing processes related to P2P operations.

- Provide training and documentation for business users and new joiners.

- Maintain documentation for processes, issues, configurations, and resolutions.

Required Qualifications and Skills :

- 3-5+ years of hands-on experience supporting Coupa or similar P2P SaaS platforms. [Open]

- Strong understanding of P2P processes including procurement, invoicing, and expense management.

- Experience with Coupa integrations to ERP systems (e.g., SAP, Oracle, NetSuite).

- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and ITIL support model.

- Excellent problem-solving, communication, and analytical skills.

- Ability to prioritize, multitask, and work collaboratively in a fast-paced environment.

Preferred Qualifications :

- Experience with data extraction and reporting tools (e.g., Coupa Insights, SQL, Power BI).

- Understanding of compliance and audit requirements in procurement and finance systems