Job Title : Business Analyst

Experience Level : 5- 8 Years (Professional Level)

Employment Type : Full-Time, Permanent

Work Model : Hybrid (6 Days/Week)

Location : Bengaluru, India

About the Role :

We are looking for a detail-oriented and proactive Business Analyst to join our team.

In this role, you will play a key part in analyzing operational performance, supporting product and business teams, and ensuring a smooth customer experience.

You will work closely with cross-functional teams to drive insights and support decision-making across the organization.

Key Responsibilities :

- Analyze daily performance metrics to identify trends, uncover insights, and recommend areas for improvement.

- Collaborate with Airobot product and technology teams to support product analysis, enhancements, and quality assurance.

- Work closely with business teams to deliver ad-hoc reports and customer performance analyses.

- Manage and respond to queries from the Airobot customer service mailbox.

- Take ownership of onboarding and supporting new customers, ensuring a smooth transition and ongoing satisfaction.

Required Expertise & Skills :

- Industry Experience : Prior work experience in the airline industry is essential.

- A strong understanding of various market travel document requirements is highly preferred.

- Analytical Skills : Proven ability to interpret data, identify key trends, and deliver actionable insights.

- Technical Proficiency : Hands-on experience with data analysis tools such as Excel and Power BI.

- Communication Skills : Excellent verbal and written communication skills, with the ability to present findings clearly to diverse stakeholders.

- Problem-Solving : Strong critical thinking and solution-oriented mindset.

- Team Collaboration : Experience working in cross-functional teams, with the ability to coordinate effectively across departments