L4 Support Engineer - Telecom Apps

Description :

About Us :

Talpro is leading the way in transforming the talent acquisition landscape.

We deliver innovative, sustainable, and cost-effective recruitment solutions tailored to todays business needs.

Our mission is to offer comprehensive hiring strategies that address immediate recruitment demands while laying the foundation for long-term success.

Role Overview :

We are looking for a highly skilled L4 Support Engineer to join our team in a mission-critical telecom environment.

This role requires deep technical expertise, advanced troubleshooting skills, and the ability to resolve complex issues across multiple layers of the telecom stack.

The ideal candidate will collaborate with engineering, product, and operations teams to ensure system stability, reliability, and performance for large-scale telecom networks.

Key Responsibilities :

- Serve as the highest-level technical escalation point (L4) for complex issues across telecom applications, platforms, and network elements.

- Perform root cause analysis, in-depth diagnostics, and advanced troubleshooting across software, middleware, database, and network layers.

- Collaborate with R&D, Development, and System Engineering teams to resolve product-level defects and performance issues.

- Review logs, system traces, dumps, and failure reports to isolate and resolve intricate problems.

- Work with cross-functional teams to validate system behavior, reproduce issues, and ensure effective resolutions.

- Provide guidance and knowledge transfer to L1/L2/L3 support teams through documentation, training, and technical sessions.

- Participate in high-severity incident management, ensuring timely communication and resolution.

- Support system upgrades, patches, and configuration changes while ensuring minimal downtime.

- Ensure adherence to SLAs, compliance standards, and customer expectations.

- Contribute to post-incident reviews, continuous improvement strategies, and support documentation.

Required Skills & Experience :

- 7 to 12 years of experience in telecom application support, L3/L4 engineering, or advanced technical support roles.

- Strong understanding of telecom technologies4G/5G, VoLTE, IMS, SIP, Diameter, SS7, etc.

- Expertise in Linux/Unix, scripting (Shell, Python), and system-level debugging.

- Hands-on experience with databases (Oracle, MySQL, PostgreSQL) including query optimization and troubleshooting.

- Familiarity with microservices, distributed systems, and cloud-native environments (Docker, Kubernetes).

- Strong knowledge of logs, traces, PCAP analysis, and monitoring tools (Wireshark, Grafana, Prometheus, Splunk).

- Proven experience in RCA, incident management, escalations, and vendor coordination.

- Excellent analytical, communication, and problem-solving skills.

- Ability to work in 24/7 support environments as needed.

Education :

- Bachelors or Masters degree in Computer Science, Electronics, Telecommunications, or a related field.

Why Join Us ?

- Opportunity to work with high-end telecom technologies and mission-critical systems.

- A collaborative environment with strong technical learning opportunities.

- Work on challenging, high-impact issues that directly influence network performance and customer experience