L3 ServiceNow DevOps Engineer - ITSM Module

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title : ServiceNow L3 DevOps Engineer

Location : Pan India

Experience : 6+ yrs.

Work Mode : Remote

Notice Period : Immediate joiners

Required Skills :

- Minimum 6+ years ServiceNow experience.

- Hands on experience with ITSM is mandatory, along with prior experience with HRSD, IRM, ITAM (HAM & SAM).

- At least 2-3 years of L3 Support experience in ServiceNow & ITSM.

- Must have Bachelors Degree.

Job Requirement :

- 6+ years ServiceNow experience

- ITSM is mandatory, and experience with HRSD, IRM, ITAM (HAM & SAM)

- SPM experience will be a major plus.

- 3+ years of L3 engineer experience.

- Development experience Coding and scripting.

- Strong written and verbal communication skills.

- Experience in effective implementation.

- Ability to engage with a variety of internal and external stakeholders.

- Solid interpersonal skills and the ability to build solid working relationships.

- Thorough knowledge of identity administration and expertise to solve complex issues.

Key Responsibilities :

- Provide Level 3 support for ServiceNow platform with a focus on ITSM and related modules such as HRSD, IRM, ITAM (HAM & SAM).

- Engage in coding, scripting, and development tasks to customize and enhance ServiceNow applications.

- Handle incident management, problem resolution, and change requests related to ServiceNow.

- Collaborate with cross-functional teams and external stakeholders to ensure smooth implementation and operation of ServiceNow solutions.

- Troubleshoot and resolve complex technical issues within the platform.

- Maintain thorough documentation and knowledge sharing.

- Ensure compliance with best practices in identity administration and access management.

- Participate in continuous improvement initiatives for the ServiceNow platform.