L3 Network Engineer - Routing & Switching

Description :

Key Responsibilities :

- Provide L3 escalation support for issues on varied platforms like:

- Palo Alto, Juniper, Cisco, Fortinet switches, routers and firewalls.

- Wireless solutions like Cisco/Xirrus.

- VPN concentrators, WAN accelerators.

- Load-balancers, SD WAN technologies.

- Cloud networking and replication technologies.

- Responding to network management alerts as escalated from L1 teams and working with clients to resolve the issues.

- Ensure adherence to Managed services SLA while resolving network related tickets and also follow the best possible ticket hygiene practices.

- Provide support to Design/Implementation team in design of network solutions as required by the customer utilizing multi-vendor technology scenarios in consultation with the projects and sales teams.

- Be able to develop availability, capacity and utilization trends, engage customer to showcase value of upgrading environments to address gaps.

- Represent the networks team on customer calls to present ISSQUARED capabilities, processes and technical capabilities in the network tower.

- Engage in operational projects like upgrades, vendor platform changes etc.

- Provide pre-sales support to sales teams as needed for Managed services RFPs.

- Analyze existing networks and equipment and identify opportunities for improvement and solutions that meet business requirements.

- Document existing and new networks and create SOP/TSG for junior members of the team. Be responsible for training the team.

- Ability to learn and understand new solutions and platforms for support.

- Ability to partner with onshore team members to jointly develop, implement and support solutions.

- Be available on-call for emergency support.

- Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations.

- 4-12 years experience with at least 2 years as L2 network engineer.

- Deep knowledge of firewalls design philosophies, implementation methodologies, rule management and integration with other edge devices like accelerators, IDS/IPS etc. Special skills in Juniper, Fortinet and Palo Alto preferred.

- Understanding of the network security requirements in a cloud based environment as well as impact of mobile devices and endpoint management concerns.

- Good communication and coordination skills to manage relationships with internal teams,customers, consultants and vendors.

- Process and result oriented, problem solving, decision and execution focused.

Working conditions: Flexible to work under US EST/PST time zone.