We are seeking an experienced Developer Support Analyst with over 6 years of experience to join our team in Mumbai. The ideal candidate will be a technical expert with a proven track record of handling L2/L3 application support. You will be responsible for conducting deep-dive root cause analysis, implementing bug fixes, and providing permanent solutions to ensure our applications run smoothly. This role requires strong expertise in the .NET & C# ecosystem and the ability to collaborate effectively with cross-functional teams in an Agile environment.

Key Responsibilities :

L3 Technical Support & Bug Fixing :

- Manage and resolve complex L2/L3 application support tickets within defined Service Level Agreements (SLAs).

- Conduct thorough root cause analysis and implement sustainable bug fixes and permanent solutions for recurring issues.

- Provide expert technical support by troubleshooting and debugging applications at a code level.

Release Management & Collaboration :

- Support and coordinate software deployment, QA testing, and release management activities.

- Collaborate closely with developers, testers, and other stakeholders in an Agile environment to ensure seamless delivery and issue resolution.

Performance Monitoring & Improvement :

- Proactively monitor system performance and identify bottlenecks.

- Suggest and implement technical improvements to enhance application stability, performance, and scalability.

Required Skills :

Core Experience :

- 6+ years of hands-on experience in application support, with a focus on L2/L3 roles.

Technical Proficiency :

- Strong expertise in .NET & C# programming.

- Hands-on experience with SQL queries for database troubleshooting and data analysis.

Cloud & DevOps :

- Familiarity with Microsoft Azure services and cloud deployment models.

- Knowledge of SLA management and ITIL-based incident handling procedures.