Job Role : Systems Engineer (L2)

Location : Remote/Bengaluru

Experience : 3 - 6 years

Job Description :

About the Role :

We are looking for a Systems Engineer (L2) to join our growing infrastructure team. You will be responsible for managing, optimizing, and scaling our cloud communication platform that handles billions of messages and voice calls annually.

Key Responsibilities :

- Design, deploy, and maintain scalable cloud infrastructure - AWS/GCP/Azure.

- Manage and optimize networking components - routers, switches, firewalls, load balancers.

- Handle incident response - monitor systems, identify issues, resolve production problems.

- Implement DevOps best practices - CI/CD pipelines, automation, containerization.

- Collaborate with backend and product teams on system architecture.

- Performance tuning - ensure high availability and reliability of platform.

- Security management - implement security protocols and compliance standards.

Required Skills :

Technical :

- Linux/Unix administration - strong fundamentals

- Networking - TCP/IP, DNS, BGP, VoIP protocols

- Cloud platforms - AWS/GCP/Azure - minimum 2 years

- DevOps tools - Docker, Kubernetes, Jenkins, CI/CD

- Monitoring tools - Grafana, Prometheus, Kibana, Datadog

- Scripting - Python, Bash, Shell

- Databases - MySQL, PostgreSQL, Redis

Soft skills :

- Strong problem-solving under pressure

- Good communication - English written and verbal

- Team player - collaborative mindset

Good to Have :

- Experience in telecom/CPaaS/cloud communications industry

- Knowledge of VoIP, SIP, RTP protocols

- AI/ML operations experience

- CCNA/AWS certifications