We are hiring a skilled L2 Support Engineer to provide advanced technical support, troubleshoot complex issues, and ensure smooth operations for clients and internal teams. This role requires strong problem-solving abilities, technical expertise, and excellent communication.

Key Responsibilities :

- Handle escalated technical issues from L1 support teams.

- Troubleshoot software, system, network, and application-level problems.

- Diagnose root causes and provide quick, effective resolutions.

- Coordinate with development and infrastructure teams for issue resolution.

- Document issues, solutions, FAQs, and support processes.

- Install, configure, and update applications as required.

- Monitor system health and respond proactively to alerts.

- Provide remote assistance to clients and internal teams.

- Ensure SLA adherence and deliver high-quality customer support.

Required Skills & Qualifications :

- Strong understanding of operating systems (Windows/Linux).

- Experience in troubleshooting applications, servers, and networks.

- Familiarity with SQL queries, logs, monitoring tools, and ticketing systems.