L2 Support Engineer - Ticketing System

Were Hiring! | Support Engineer (L2 Support)

Location : Bangalore

Experience : 25 Years

Company : NVK Staffing Solutions

Are you a tech-savvy professional with a strong background in Telecom Support? Join our clients team as an L2 Support Engineer and play a critical role in deploying, integrating, and supporting cutting-edge telecom solutions.

Key Responsibilities :

- Install, configure, and deploy products on customer servers.

- Coordinate with client teams and manage support tickets in line with defined SLAs.

- Integrate software applications with external systems and platforms.

- Conduct system testing and assist with User Acceptance Testing (UAT).

- Provide post-go-live support, monitor system performance, and ensure high availability.

- Perform troubleshooting and root cause analysis for production issues.

- Prepare technical documentation, deployment guides, and knowledge base articles.

Skills & Experience Required :

- Strong expertise in Unix/Linux and Shell Scripting.

- Hands-on experience in Telecom BSS/OSS (minimum 2+ customer projects).

- Solid working knowledge of Oracle SQL and RDBMS concepts.

- Experience with system integration and performance monitoring.

- Strong problem-solving, troubleshooting, and client communication skills.

Preferred / Bonus Skills :

- Exposure to Hadoop / HBase / PostgreSQL / ETL tools.

- Understanding of the complete software development lifecycle (SDLC).

- Prior experience in production support environments with telecom clients.