L2 Support Engineer - IMS

Job Description :

- Should have hands on experience in Core IMS products.

- Solid knowledge of networking principles, protocols, and technologies.

- Experience with monitoring tools, troubleshooting techniques, and performance analysis.

- Excellent analytical and problem-solving skills with a focus on delivering high-quality results.

- Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders.

- Ability to work under pressure and prioritize tasks in a fast-paced and dynamic environment.

- Basic understanding of Kubernetes and networking.

- Configuration implementation experience.

- Familiarity with Diameter, SIP, RTP, TLS and UDP protocols.

- Bachelor's degree in Telecommunications, Engineering, or a related field

- Should have hands on experience in Core IMS products.

- Responsible for the day-to-day operation and support of Core IMS nodes (ASBC, CFX, TAS,

MRF,SDM).

- Possess a solid understanding of VOLTE, SIP, and other associated protocols.

- Troubleshoot Core IMS incidents to identify the root cause and ensure swift and effective resolution.

- Leverage Kubernetes for networking and container orchestration, ensuring smooth

integration and automation with network infrastructure.

- Demonstrate an understanding of cloud basics, including cloud networking and the ability to

automate network-related tasks in a cloud environment.

- Perform regular technical analysis to ensure the optimization, readiness, and quality of Oracle PCF and CHF nodes.

- Collaborate with internal teams, and vendors to resolve escalated technical issues and implement corrective actions.

- Conduct testing and verification of any new configurations to ensure they meet service requirements.

- Exhibit strong logging and troubleshooting skills, promptly identifying, and resolving network issues using automation tools and scripting techniques.

- Implementation of changes.

- Handle communications with different domain or engineering and operation team.

- Take ownership of network-related problems, ensuring timely resolution and providing detailed incident reports.

- Working from office.

- Manage production servers

- Responsible for production servers SLA

- Handle Customer tickets/Change requests/Release requests

- Support Engineering team/testing team

- Leverage Kubernetes for networking and container orchestration, ensuring smooth

integration and automation with network infrastructure.

- Demonstrate an understanding of cloud basics, including cloud networking and the ability to

automate network-related tasks in a cloud environment.