L2 Support Engineer
Posted on: 21/12/2025
Job Description
Description :
The EUC L2 Support Engineer is responsible for providing advanced technical support for end-user devices, applications, and services. The role focuses on resolving incidents escalated from L1, troubleshooting OS, application, network, and identity-related issues, and ensuring smooth day-to-day operations for end users.
The engineer supports Windows endpoints, VDI environments, collaboration tools, and enterprise applications, while also maintaining device security, compliance, and user accessibility.
L2 plays a critical role in incident triage, user support, basic deployment troubleshooting, compliance checks, and coordinating escalations to L3 when deeper analysis is required.
Mandatory Skills (L2 Support Engineer) :
- 5 to 7 years of Strong knowledge of Windows OS, desktop/laptop troubleshooting, and VDI environments.
- Ability to resolve OS, hardware, application, and basic network issues (Wi-Fi/LAN, VPN, DNS, certificates).
- Experience supporting O365 apps (Outlook, Teams, OneDrive) and collaboration tools.
- Hands-on with application installation troubleshooting, detection failures, and basic deployment issues.
- Understanding of Intune/SCCM for device support (policy checks, app installation status, compliance checks).
- Knowledge of Active Directory: password resets, MFA issues, SSO troubleshooting, group membership updates.
- Experience with endpoint security tools: antivirus alerts, BitLocker recovery, baseline validation.
- Ability to verify and report compliance issues, non-compliant devices, and basic remediation.
Did you find something suspicious?
Posted by
8
Posted in
Others
Functional Area
Technical / Production Support
Job Code
1593286
