L2 Network Support Engineer - SDWAN

Description :

Job Title : Network Support Engineer.

Location : Bangalore.

Experience : 10+ Years.

Employment Type : Full-time.

Role Overview :

The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments.

The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations.

Key Responsibilities :

- Provide Level 1/Level 2 support for enterprise network infrastructure (LAN/WAN/WLAN/Firewall).

- Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks.

- Monitor and manage network performance, ensuring high availability and minimal downtime.

- Configure and maintain Cisco network devices Catalyst Center, LAN Switches (Access/Core), Wireless Controllers, Access Points.

- Administer and manage Cisco ASA and FortiGate Firewalls, ensuring secure network access and connectivity.

- Work on Cisco ISE for authentication, authorization, and accounting (AAA) policies.

- Utilize FortiAnalyzer and FortiManager for centralized monitoring, reporting, and policy management.

- Support network upgrades, patching, and configuration changes in alignment with best practices.

- Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures.

- Maintain proper documentation of network configurations, incidents, and resolutions.

Technical Skills Required :

- Strong knowledge of SD-WAN, WLAN, Routing, Switching, and Firewalls.

- Hands-on experience with RIP, OSPF, and SD-WAN protocols.

- Proficiency in Cisco Catalyst Center, Cisco LAN Switches, Cisco Wireless Controllers, and Access Points.

- Experience with Cisco ASA and Cisco ISE for network security.

- Expertise in Fortinet products FortiGate Firewall, FortiAnalyzer, FortiManager.

- Good understanding of network monitoring tools and ITIL processes.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- Cisco/Fortinet certifications preferred (CCIE certification ).

- Excellent analytical, troubleshooting, and communication skills.