L2 Network Engineer - Incident Management

We are currently hiring for L2 Network engineer role.

Responsibilities :

- Technical support for Networking managed service function.

- Provide 24/7 technical support services for Network related issues covering Incidents Management and Change Requests for customers

- Maintenance activities such as patches and upgrades for customers 2nd level log analysis and reporting.

- Troubleshoot and resolve Network related fault.

- Generate configuration for the change request.

- Support the implementation of change request for Network devices.

- Planning future improvement and suggesting solutions to reduce network faults.

- Support implementation of project based on the design as required.

- Ensure accurate maintenance of Network inventory, record and configuration management for all Network devices.

- Provide training to the first level engineers.

- Develop detailed network diagrams, topology maps, and design documents for clients.

- Prepare technical reports, network audits, assessments & documentation.

Skills :

- Understanding of technologies used in large organizations to deliver IT services.

- Information Technology Engineering Degree with 7-10 year experiences.

- Strong experience in network infrastructure WAN, LAN, WLAN and associated enterprise equipment.

- Experience on Cisco Meraki, SDWAN and Aruba is must for the role.

- CCNA/CCNP certification is a plus.

- Autonomy, Reactivity and Team spirit.

- Strong oral and written communication skills.

- Strong with Visio, Word and Powerpoint skills for client reporting documentation.