Support Coverage : 24x7
Scope of work :
The scope includes full lifecycle management and operations of OpenShift infrastructure as detailed in subsections below.
Role & Responsibilities :
OpenShift Container Platform Management :
- Container lifecycle management (creation, deployment, health checks, updates)
- CI/CD Pipeline Management
- Dockerfile and Image Management
- Incident/Service/Change/Problem Management
- OS Patching, Node Administration
- PV/PVC backup and restore
- IAM and container registry management
Client/OEM responsibilities include :
- Application deployment & container image development
- Network design (HLD/LLD), Certificate procurement
Cluster Lifecycle Support :
- Cluster Provisioning, Registration, and CMDB onboarding
- Backup configuration, monitoring setup (Prometheus, Zabbix)
- RBAC, CRD, and LDAP integration
- Routine patching, update validation, vulnerability remediations
- Cluster scaling, BIOS/firmware updates, and CMDB maintenance
Monitoring & Troubleshooting :
- CPU/Memory/Disk/IO health tracking
- Cluster/operator/service log analysis
- Alerts & automated remediation
- OEM case logging & escalation
- SLA-compliant incident resolution and RCA reporting
Maintenance & Administration :
- Scheduled patching, cluster backups, and vulnerability fixes
- Capacity planning dashboards
- DR documentation, SOPs, RPO/RTO assurance
- Admin access compliance (RBAC, syslog, NTP, ILO etc.)
Decommissioning and Audit Support :
- Server resource release and secure OS image deletion
- Rebuilds from backup if needed
- Audit participation, IDR data reporting, NC closure tracking